FAQ


WHAT ARE THE POSSIBLE PAYMENT METHODS?
Sobchak accepts send by bank and Paypal.
IN WHICH CURRENCY ARE THE PRICES DISPLAYED ON THE sobchak WEBSITE?
All prices displayed are in US dollars. The conversion for a payment in another currency will be made directly by your banking institution.
WHAT IS THE DELIVERY TIME OF MY ORDER?
It takes between 5 and 7 days for a standard product and between 3 and 5 weeks for a personalized product. The delivery time for each product is listed in its presentation page located under the shop tab.Once shipped, you will be able to track your order with the tracking number provided to you by email.You can also refer to our Purchase, Delivery & Return Policies for more details.
WHAT IS THE STATUS OF MY ORDER?
You can track the progress of your order by going to the " Status of your order " section on the site.
WHAT IS YOUR RETURN POLICY?
Please see our purchasing, delivery & return policy  for more details.
IS MY PAYMENT SECURE?
We respect your privacy, your payment is 100% secure. We do not store credit card data on our server.
IS MY PERSONAL INFORMATION SAFE WITH sobchak?
We do not store any credit card information; You will need to enter your credit card number each time you make a purchase on the Sobchak website. As for the personal information contained in your account, we do not share it with third parties. If you have not accepted to receive our promotional offers, you will not receive our newsletter.